Frequently Asked Questions
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The Boutique
We are located at Quai du Général-Guisan 10, 1204 Genève, Switzerland, in the heart of Geneva, steps from the lake.
The boutique welcomes walk-in guests during opening hours. For a more exclusive and personalised experience, we recommend booking a private appointment.
Monday to Friday: 10:00 to 18:30
Saturday: 10:00 to 17:00
Sunday: Closed
Yes. Walk-in guests are welcome during opening hours. For a more personalised experience, we recommend booking a private appointment in advance.
We accept all major credit and debit cards and Twint. For high-value and concierge purchases, our team will guide you through available payment options.
Yes. In-store collection is available for all online orders. Please contact our team via our Boutique page to arrange collection at Quai du Général-Guisan 10, Genève.
Yes. Contact our team via our Boutique page to reserve a piece ahead of your visit. Our team will hold it for an agreed period and prepare it for your arrival.
The Brands
Shirò is an Italian luxury brand offering a curated selection of ready-to-wear, leather goods, footwear and fragrances. Every piece is made in Italy, defined by quiet elegance and artisanal craftsmanship.
Pagani Automobili is an Italian manufacturer of ultra-exclusive hypercars founded by Horacio Pagani in Modena. At Shirò Pagani Boutique, we carry the Pagani lifestyle collection: apparel, accessories, books, miniature models and rare collectibles, extending the world of Pagani beyond the automobile.
Yes. All Shirò products are made in Italy, with a focus on traditional manufacturing techniques and premium materials.
Each Pagani collectible is produced in extremely limited numbers. Many pieces come with a certificate of authenticity and represent a direct extension of the hypercar universe, precision engineering translated into objects of rare beauty.
Premium Experience
A private styling appointment is a dedicated session with our team, designed to help you build or refine your wardrobe with pieces from Shirò and Pagani. The experience takes place in the boutique, by reservation only. To book your appointment, please contact us via our Premium Experience page.
Our Gift Concierge assists you in selecting, personalising and packaging a gift for any occasion. Contact us directly and our team will guide you through the options available.
A private appointment typically lasts between 60 and 90 minutes. The experience is designed around you, so our team adapts the session to your needs and interests.
No. Private appointments at Shirò Pagani Boutique are complimentary and available by reservation only.
Gift & Packaging
Yes. Every order from Shirò Pagani Boutique is presented in our signature packaging, designed to reflect the quality of the piece inside. No additional request is needed.
Yes. During checkout or via our Contact page, you can specify a different delivery address and include a personalised message. Our team will ensure the presentation is appropriate for a gift.
Our Gift Card is available in selected amounts and can be used for any purchase at Shirò Pagani Boutique, online or in boutique. It is delivered in our signature packaging and has no expiry date.
Personalisation
Yes. Many Shirò pieces are available in bespoke configurations. Contact our team via our Contact page or visit us in boutique to discuss available options. Personalised pieces are final sale and cannot be returned.
Timelines vary depending on the piece and configuration requested. Our team will provide a precise estimate during the consultation process.
Orders & Payment
We accept all major credit and debit cards, bank transfer, and Twint. For concierge purchases, our team will guide you through the available payment options.
Yes. All transactions are processed through certified and encrypted payment systems. Your personal and financial data is never stored or shared.
For online orders, please contact us as soon as possible. For concierge purchases, modifications can be discussed directly with your dedicated advisor.
Account & Orders
No. You can complete a purchase as a guest. However, creating an account allows you to track your orders and access your purchase history at any time.
Yes. Once your order is dispatched, you will receive a confirmation email with a tracking number. For concierge purchases, our team will coordinate delivery directly with you.
Yes. An invoice is issued for every purchase and provided at the time of dispatch or in-store collection.
Shipping & Delivery
We offer complimentary express shipping within Switzerland on all orders. International shipping is available on selected pieces. CITES-certified exotic leather goods can only be delivered within Switzerland.
Standard delivery within Switzerland takes 2 to 4 business days. For concierge and high-value pieces, our team coordinates delivery directly with you.
Yes. All high-value shipments are fully insured during transit. Documentation is provided upon dispatch.
Returns & Exchanges
Standard pieces may be returned within 14 days of delivery, in original condition and packaging. Concierge pieces, CITES-certified items, and high-ticket leather goods are final sale and cannot be returned.
Contact our team at [email] within 14 days of receiving your order. We will provide instructions and a return label where applicable.
Products
Yes. All Pagani collectibles sold at Shirò Pagani Boutique come with official documentation confirming their authenticity and provenance.
We recommend storing leather pieces in their dust bag when not in use, away from direct sunlight and humidity. For cleaning, use a soft dry cloth. Specific care instructions are included with each product.
Pagani Collectibles
Yes. All Pagani collectibles sold at Shirò Pagani Boutique are original components sourced directly from Pagani Automobili production. Each piece comes with official documentation confirming its provenance and authenticity.
Our catalogue reflects current availability. For specific requests beyond what is listed, please contact our team directly. We will do our best to source the piece through our relationship with Pagani Automobili.
Yes. Each collectible is produced in extremely limited quantities, tied directly to the production run of the corresponding Pagani model. Once sold, pieces are not restocked.
Sustainability & CITES
Yes. All exotic leather goods produced by Shirò are tracked and certified under the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES). Every certification is available upon request during the consultation process.
CITES regulates the international trade of certain animal species. Products made from certified exotic leather can only be delivered within Switzerland. If you wish to travel internationally with your piece, we recommend consulting your local customs authority before doing so.
International travel with CITES-certified goods may require specific documentation. Our team provides all relevant certificates at the time of purchase and can advise you during the consultation process.
Privacy & Security
We collect only the information necessary to process your order and provide our services. Your data is never sold or shared with third parties. For full details, please refer to our Privacy Policy.
